Order can only be canceled before the payment is done.
Once the products has been reserved from our stock or collected from the suppliers, the items cannot be returned unless there’s a manufacturing issues or damage.
Orders cannot be canceled after the items are collected and packed for shipping.
What is Our return & exchange policy?
1- We only accept return and exchange items in certain circumstances. In case of a damaged, defected products, the buyers / customers should ship them to our company, the shipping fees will be paid from the customer’s side. After receiving the products, we do the refund after confirming the damage pointed by the customer is correct. If it is not correct, item(s) is shipped back to customer after conformation by customer and customer pays for shipping cost.
2- Modestica is not responsible for any damage that happens to the goods after they leave Turkey, for instance in a case of a flood, earthquake, tornado, accident or any type of natural disasters that might happen outside of Turkey.
3- Please send the item(s) back to us through a local post office instead of express services
( like DHL, UPS, TNT, FEDEX and similar ). By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process in Turkey.
4- We do not offer Freight To Collect (FTC) service for the packages returned to us.
5- Shipping cost for the returned packages is shouldered by customers.
6- If The package incurs any import duty when arrive in Turkey Custom,
We will email you and tell you how much is it which need to be shouldered by your side.
7- Please email us sales@modestica.com the below information once you process the return.
Order Number ; Total pieces of the return items ( Include the item code );
Tracking Number ; Shipping Company ;
8- Only when we receive the returned item(s), we can issue a refund.
Brief Description Product means everything sold on our website / app. Item means product sold on our website / app. Goods mean products sold on our website / app.